An interesting albeit smart-assed suggestion from good blogfriend Jerry in the comments has me seriously considering a stupidtom points system. I caught myself sketching it out last night as I drifted off to sleep and I woke up thinking about it again this morning until I realized what a waste of time that was. But before I shut off the trickling thought faucet I wrote myself a note. “This could prevent the dreaded Dead to Me problem.” I, and a number of my friends, have some trouble dealing with unresolved customer service issues or perceived slights. These problems usually lead to declaring the business or person for that matter Dead to Me.
A little extreme perhaps but the German half of me really likes the act of shunning and even some of the raw distane involved in trying to sway your fellow patron over to your opinion. I have tried to curb my own death declarations over the years because I learned that everything isn’t black and white. I could just as easily be on the other side of the equation especially when a consumer obituary is cast without anyone from the deceased side knowing a thing about the problem.
The point system would allow a negative experience to register on the books and if asked for a recommendation I could site the total accumulated tally. (Wait, that would mean exposing more of my inner anal retentive crazy than I think I’m comfortable with…) But I wouldn’t have to totally cut somewhere or someone off for a single misstep. This is good because once the declaration is final its hard to take back. I have an old friend from high school who was served a perceived nose hair with his hotdog. From that day until now the only times he has been back to that restaurant involved him pissing the food driver off and he would sit in the car while the rest of us ordered and ate.
I need to teach myself app programing because stupidpoints could become a universal customer service rating system. Don’t steal this one. I need to give it some more thought.